FAQ

For orders within the Netherlands, shipment costs are free.

Currently, we only ship within the Netherlands, but we aim to expand our shipping options to international orders in the future.

For international orders or those outside of the Netherlands, shipment costs may vary depending on the destination, weight of the package, and selected shipping method.

You can view the shipping costs before finalizing your purchase during the checkout process.

If you have any further questions regarding shipment costs, please contact support@ceyfiro.com.

We strive to hand over packages to our delivery partner the same day if ordered before 20:00 local time.

Delivery times may vary based on your location and the shipping method selected. Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information.

If you have any questions about the delivery of your package, please contact support@ceyfiro.com.

Return shipping is paid for to ensure a smooth and convenient return process for our customers.

By covering the return shipping cost, we aim to provide a hassle-free experience for those who need to return items, making it easier for them to shop with confidence.

Additionally, we strive to minimize double package sending to reduce our environmental impact and contribute to a greener future.

To request a return, follow these simple steps:

1. Click on the account icon in the top right corner of the menu.
2. Log in with the one-time code using the email account you made the purchase with.
3. Click on your order.
4. Request a return here.

Please note that return shipping costs are the responsibility of the customer.

For more information about our return policy, please visit our Refund policy page.

If it's been more than 15 days since your order and you still wish to request a return, please contact support@ceyfiro.com.

At CEYFIRO, we're dedicated to sustainability and environmental responsibility.

We prioritize using natural ingredients in our products and are actively working on eco-friendly packaging solutions. In addition to this, we are proud to be part of global reforestation efforts by planting trees.

Our goal is not only to enhance your hair care experience but also to contribute positively to the planet's well-being.

• Choose products made with natural ingredients.
• Opt for eco-friendly packaging whenever possible.
• Support reforestation initiatives like ours by planting trees.
• Recycle our fully recyclable bottles to minimize waste and promote sustainability.

Ceyfiro is a beautiful name for your shampoo brand, inspired by the Spanish word "cefiro," which means a gentle breeze. The essence of the name perfectly reflects the feeling of freshness and renewal that people experience when their hair is beautifully clean after washing.

At Ceyfiro, we strive to capture that invigorating sensation of a breeze on a warm day in our natural shampoos. We want our customers to feel refreshed and rejuvenated, knowing that they are caring for their hair in a healthy and natural way.

Just as a breeze blows away worries and impurities, we ensure that harmful chemicals and pollutants found in traditional hair care products are eliminated with Ceyfiro. Our natural formulas are carefully crafted to nourish and cleanse both hair and scalp, leaving behind a radiant mane free from heavy residues.

We believe that natural hair care is not only beneficial for our individual well-being but also for the well-being of our planet. Therefore, we are committed to sustainable practices, such as exploring alternatives to plastic for our packaging and minimizing our ecological footprint during shipping.

Step into the refreshing world of Ceyfiro, where natural beauty and sustainability converge. Discover the joy of healthy hair gently washed by a soft breeze and experience the renewal our natural shampoos provide.

Welcome to Ceyfiro - where refreshment, cleansing, and hair care come together in perfect harmony.

CEYFIRO is pronounced as "say-fee-roh." The emphasis is placed on the first syllable, "say."